Privacy Policy

1. Overview

ContemplaLance Ride Lab (“we”, “us”, “our”) provides e-learning courses for children. We respect family privacy and process personal data responsibly, transparently, and in accordance with applicable laws.

2. Information we collect

• Parent account data: name, email, password (hashed), billing details.
• Learner profiles: nickname/first name, age range, progress metrics and badges.
• Technical data: device identifiers, IP address, cookies, and analytics events (e.g., module completion).
• Support messages and content you submit via our contact form.

3. How we use information

• Provide and improve our courses and dashboards.
• Authenticate users and secure accounts.
• Process payments and deliver purchase confirmations.
• Communicate product updates and respond to support inquiries.
• Comply with legal obligations and enforce terms.

4. Legal bases

We process personal data based on contract performance, legitimate interests (e.g., service improvement and security), consent (where required), and legal compliance.

5. Children’s privacy

Our services are intended to be used by parents or guardians coaching their children. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent. Parent accounts control learner profiles and may request deletion at any time.

6. Sharing of information

We may share information with service providers that help us operate (e.g., hosting, analytics, payment processing). We require such providers to protect data and use it only for our instructions. We do not sell personal data.

7. Data retention

We retain data for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You can request deletion of your account and associated learner profiles.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object or request data portability. Contact us to exercise these rights.

9. Cookies

We use cookies for essential functionality, analytics, and remembering preferences (such as theme). You can control cookies in your browser. Our site displays a cookie banner to obtain consent where required.

10. Security

We implement administrative, technical, and physical safeguards to protect data, including encryption in transit and role-based access controls.

11. International transfers

When transferring data across borders, we use appropriate safeguards such as standard contractual clauses.

12. Changes to this policy

We may update this policy to reflect changes in law or our practices. Material changes will be announced via email or in-product notice.

13. Contact

Questions? Contact our privacy team at [email protected] or +1 (415) 555-0183.